Support is available for as long as you own your NewTek product.

  • Extensive online knowledge base
  • Ever-growing library of online training videos and other learning resources
  • Email support using our online Support Request
  • Live online chat support with our product specialists
  • Remote hardware diagnosis

Online Knowledge Base

Find answers to your operational questions, troubleshooting guides and how-to tips.

Online Learning Resources

Learn from our extensive library of tutorial videos and training resources for general operation and certification training.


Visit our YouTube Channel for tutorial videos, product demonstrations, user stories, tips and techniques.

User Forums

Join the conversation, get answers, learn techniques and share ideas with users like yourself.


Download the latest software updates, user guides, codecs & utilities.


Register your product to receive update information and gain access to support resources.


Use our contact request form for personalized service. We will respond to your request as soon as possible (usually within two business days).

Live Customer Support

Monday - Friday
9am - 5pm CST
10am - 2pm CST


ProTek Support**

Global: +1-210-370-8452
US Toll Free: 800-862-7837

**ProTek support available by contract. Contact NewTek sales or your dealer for details.

International Support

British Isles & Nordic Countries

Monday - Friday
9:00 to 17:30 GMT


Asia Pacific Region

Please contact your reseller for local support and service. [email protected]

Western Europe & South Africa

Provided by 3D Storm
Monday - Friday
10:00 to 17:00 CET

Phone: +33 (0) 557-262-262
Fax: +33 (0) 557-262-261
[email protected]


Please contact your reseller for local support and service.

In Brazil, support provided by
CAD Technology
Phone: (11) 3849 8257
[email protected]


Provided by NMP Solutions
Sunday - Thursday
9:30 to 17:00 IST

Phone: +972-3-648 2345
Fax: +972-3-736 4111
[email protected]

Africa & Middle East

Provided by MediaCast
Sunday - Thursday
9:00 to 18:00 GST

Phone: +971 4 4392383
[email protected]

LightWave 3D® Support

NewTek LightWave 3D is the Emmy Award winning computer graphics software used for visual effects in film, television, motion graphics, video games and more.

Onde comprar produtos da NewTek

A NewTek possui uma rede de revendedores localizados pelo mundo. Todos eles são especialistas em nosso produto e na indústria de produção de vídeo e streaming.

Use esta ferramenta para encontrar um revendedor da NewTek perto de você.

Encontre um revendedor

Chat with Customer Support